We value your feedback and take any complaints seriously. Our goal is to provide a pleasant and comfortable stay for all our guests at our hotels, so your honesty is especially helpful and helps us improve our service.
If you're currently staying at a Best Western Hotel, please contact the hotel team for assistance.
To raise a complaint or concern or provide feedback after your stay, please fill out the BW Great Britain Feedback form with details like the date, hotel name, and any staff members who may be involved. Our Customer Experience Team will ensure your feedback is investigated and responded to promptly.
Make a booking
For fantastic one or more night stays for up to 11 people at an independently owned Best Western property in Great Britain.
0800 393130 - (Freephone)
For a group excursion for 12 or more adults travelling in Great Britain.
England, Scotland & Wales
8:30am-5:30pm: Mon- Fri: GMT
01904 809206
For a business event or conference at one of our excellent locations around Great Britain.
England, Scotland & Wales
8:30am-5:30pm: Mon- Fri: GMT
01904 809205
If you wish to cancel or amend an existing reservation made via Best Western, please use the below contact number.
Cancel/Amend Existing Booking
0800 393130 (Freephone)
If you are a Rewards Member wishing to make a booking at any Best Western Hotel Worldwide, please contact us on our dedicated Rewards line – 0800 393130 (Freephone).
If you are a Rewards Member with a general query on your account, please contact us on: 0800 393130 (Freephone) or by email: bwr.service@bestwestern.com
For more information on Best Western Rewards, our free loyalty club, please find the below link to our FAQ.
Best Western Hotels Great Britain
Central Office
Consort House
Amy Johnson Way
Clifton Moor
York YO30 4GP
Your personal data
We'll always treat your personal details with the utmost care, using them to provide you with the service that you have requested. Your data may also be used for analysis purposes.
We will only share your data with Best Western suppliers working on our behalf.
For further details on how your data is used and stored please see our privacy policy.